DM-CX-loyalty Summit
Engage. Retain. Monetize. Scale
- T- Hub, Hyderabad
- 15th - 16th July, 2026
A high-impact leadership summit where brands, data, and technology come together to drive retention, monetization, and scalable growth.
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Where India’s top decision-makers converge to transform customer experience into loyalty and sustainable growth.
OUR AGENDA
From Data to Devotion: Turning data, AI, and insights into long-term customer loyalty.
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Our Speakers
Iram Zaidi
Designing Trust: Strategic Engagement Across Corporate & Development Sectors
Two Days. One Mission: Data to Devotion
BUILDING TRUST, SCALE & MARKET FOUNDATIONS
Opening Keynote: Data to Devotion – Powering India’s DM & Loyalty Economy
Explores how data intelligence and ethical practices convert customer information into trust, engagement, and long-term brand devotion.
Government Policies Powering the DM & Loyalty Ecosystem
Highlights how Digital India, Startup India, MSME schemes, ONDC, DPI, and data protection frameworks are enabling responsible industry growth.
India as a Global DM & Loyalty Hub
Positions India as a strategic market for innovation, talent, scale, and structured direct marketing expansion.
Compliance, Transparency & Consumer Trust
Discusses regulatory alignment, ethical selling, and data privacy as foundations for sustainable DM growth.
Direct Marketing & Loyalty Programs Enabling Emerging Industries
Covers how EVs, fintech, healthtech, nutraceuticals, D2C, and sustainability brands use DM & Loyalty to build trust and rapid adoption.
Chatbots & Conversational AI in Relationship Marketing
Shows how AI chatbots support sales, onboarding, service, and loyalty at scale while maintaining personalized interactions.
AI & Technology Transforming DM & Loyalty
Demonstrates how AI, automation, and analytics improve lead quality, distributor productivity, and customer engagement.
What Makes India the Next Global Hub for Direct Marketing & Loyalty Innovation?
India’s scale, digital infrastructure, policy support, entrepreneurial talent, and AI adoption are positioning it as the world’s fastest-growing hub for direct marketing and loyalty innovation.
Global Case Studies in DM & Loyalty Excellence
Presents real-world examples of DM organizations succeeding through loyalty, technology, and ethical practices.
LOYALTY, REVENUE & FUTURE INDUSTRIES
Loyalty as the Growth Engine of Direct Marketing
Explains how loyalty programs increase repeat engagement, distributor retention, and long-term revenue.
AI-Driven Loyalty Models & Predictive Rewards
Showcases how AI enables personalized incentives, predictive behavior modeling, and dynamic loyalty programs.
Technology Platforms Powering DM & Loyalty
Examines CRM, CDP, AI dashboards, and automation tools driving efficiency across customer and distributor ecosystems.
International Companies Entering & Scaling India
Outlines how global brands can leverage India’s DM networks, policy environment, and consumer scale for market entry.
Cross-Border Collaboration & Knowledge Exchange
Highlights partnerships between Indian and international firms to strengthen innovation, standards, and best practices.
New Trends Shaping the DM & Loyalty Industry
Explores social selling, community commerce, AI-assisted selling, subscription loyalty, and experiential rewards.
Monetizing Loyalty & Community Networks
Demonstrates how data, partnerships, and ecosystems convert loyalty into measurable business value.
Future-Ready DM & Loyalty Organizations
Shows how DM enables employment, women-led enterprises, and youth participation across urban and rural India.
DM & Loyalty Awards Launch
Launching India’s first DM & Loyalty Awards to recognize innovation, ethical practices, technology adoption, & impact across direct marketing & loyalty-led business models.
DM-CX-Loyalty Summit 2026
From Data to Devotion
The DM-CX–Loyalty Summit 2026 is a premier two-day platform dedicated exclusively to Customer Experience and Loyalty. Hosted in Hyderabad, the summit brings together policymakers, CXOs, founders, marketers, technologists, and data leaders who are shaping India’s rapidly evolving customer economy.
Centered on the theme From Data to Devotion, the summit explores how AI, advanced analytics, and personalization are transforming customer engagement into long-term loyalty and measurable revenue growth. The event features visionary keynotes, strategic panel discussions, curated networking experiences, a focused mini-expo, and the launch of the DM, CX & Loyalty Awards, designed to accelerate innovation, collaboration, and sustainable growth across industries.
With India’s loyalty market projected to grow at 18.3% annually, reaching US$3.58 billion by 2025, and the global loyalty management market expected to expand from USD 16.44 billion in 2026 to USD 32.52 billion by 2031 at a 14.62% CAGR, the summit arrives at a pivotal moment for organizations aiming to convert customer insights into lasting value (Source: Mordor Intelligence).
Event Management Team
Our event management team delivers strategic planning, seamless execution, and operational excellence, ensuring a professional, high-impact, and memorable experience for all speakers, delegates, sponsors, and stakeholders throughout the summit.
Dr. Tausif Malik
Satish Nair
Yousuf Khan
Dr.Srikanth Chittarvu
Eddna Samuel
Strategic partners
Education partners
WHY ATTEND
DM & Loyalty Summit India
Gain exclusive insights, network with industry leaders, explore AI-driven loyalty innovations, discover growth strategies, and celebrate excellence at India’s first invite-only summit dedicated to Direct Marketing and Loyalty.
Exclusive Industry Insights
Unlock actionable strategies from thought leaders driving India’s loyalty economy. Learn how data transforms into devotion, creating measurable business growth & long-term customer relationships.
Networking with Leaders
Connect with CXOs, policymakers, and industry innovators. Exchange ideas and build partnerships that turn insights into loyal customer communities.
Mini Expo & Live Demos
Experience live demonstrations of loyalty platforms, CRM solutions, and AI-powered engagement tools—showcasing how technology translates data into devoted, repeat customers.
AI & Data-Driven Loyalty
Explore cutting-edge AI tools and analytics that convert customer behavior data into personalized experiences, increasing engagement, retention, and loyalty across industries.
Innovations in Direct Marketing
Discover next-generation DM strategies leveraging digital platforms, social commerce, and AI personalization to drive revenue while fostering meaningful, lasting customer devotion.
DM & Loyalty Awards Launch
Celebrate excellence in loyalty, DM, and customer engagement. Recognize brands and leaders turning insights and data into trust, devotion, and measurable growth.
WHY PARTNER FOR
Exhibition & Sponsorship
Strategic Visibility
Showcase your brand to India’s top CXOs, policymakers, and industry leaders. Gain premium exposure across panels, workshops, networking sessions, and the DM & Loyalty Awards, positioning your brand as an industry leader.
Thought leadership
Engage as a speaker, panelist, or demo partner. Share insights on AI, data-driven loyalty, and direct marketing strategies, reinforcing your expertise and thought leadership within a highly curated audience.
Business Networking
Connect with decision-makers, innovators, and influencers across industries. Forge partnerships, explore collaboration opportunities, and create lasting relationships that drive measurable business growth and customer engagement.
Exclusive Launch Platform
Leverage the summit’s mini expo, awards launch, and live demos to showcase products, solutions, or campaigns. Transform customer engagement strategies from data into devotion while generating high-quality leads.
Contact Us
- info@themadbuzz.com
- India Cell/WhatsApp: +917972802372
- USA Cell/WhatsApp: +17735369786