DM–CX–Loyalty Global
Online Summit 2026
Engage. Retain. Monetize. Scale
- Online - Virtual
- 19th - 20th September, 2026
OUR AGENDA
“One World. One Platform. Infinite Customer Connections.”
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Our Speakers
Guest of Honour
T G Bharath
Andhra Pradesh Minister Industries, Commerce & Food Processing
Zarina Baber
Assistant Commissioner & Chief Transformation Officer, MN IT Services, State of Minnesota
Citizen Experience – A Governance Imperative
Prof Ujjwal K Chowdhury
Pro Vice Chancellor of Techno India University
Elevating Global Student Experience
Iram Zaidi
Designing Trust: Strategic Engagement Across Corporate & Development Sectors
Samrat Mukherjee
VP – Madison World, Hon. Secy – Advertising Club Calcutta & Member of Strategic Academic Advisory Board XIMB
Heritage to Hyper-Personalization: The CX Evolution & Legacy Brands”
Vivek Vaswani
Producer • Actor • Mentor
He has produced notable films including Raju Ban Gaya Gentleman, Patthar Ke Phool, and Dil Vil Pyar Vyar. He is also widely respected for mentoring top talent, including Bollywood superstar Shah Rukh Khan.
How to Cultivate Fan Loyalty & Drive Box Office Success”
Major Sunil Shetty, SM (Retd.)
Founder, My Startup TV
Importance of Building Customer Trust and Experience for Startups
Sanjay Thumma
Celebrity Chef , Entrepreneur & Founder of the cooking platform Vahrehvah.com
From Kitchen to Community: Building a Loyal Fan Following
Two Days. One Mission: Data to Devotion
BUILDING TRUST, SCALE & MARKET FOUNDATIONS
Opening Keynote: Data to Devotion – Powering India’s DM & Loyalty Economy
Explores how data intelligence and ethical practices convert customer information into trust, engagement, and long-term brand devotion.
Government Policies Powering the DM & Loyalty Ecosystem
Highlights how Digital India, Startup India, MSME schemes, ONDC, DPI, and data protection frameworks are enabling responsible industry growth.
India as a Global DM & Loyalty Hub
Positions India as a strategic market for innovation, talent, scale, and structured direct marketing expansion.
Compliance, Transparency & Consumer Trust
Discusses regulatory alignment, ethical selling, and data privacy as foundations for sustainable DM growth.
Direct Marketing & Loyalty Programs Enabling Emerging Industries
Covers how EVs, fintech, healthtech, nutraceuticals, D2C, and sustainability brands use DM & Loyalty to build trust and rapid adoption.
Chatbots & Conversational AI in Relationship Marketing
Shows how AI chatbots support sales, onboarding, service, and loyalty at scale while maintaining personalized interactions.
AI & Technology Transforming DM & Loyalty
Demonstrates how AI, automation, and analytics improve lead quality, distributor productivity, and customer engagement.
What Makes India the Next Global Hub for Direct Marketing & Loyalty Innovation?
India’s scale, digital infrastructure, policy support, entrepreneurial talent, and AI adoption are positioning it as the world’s fastest-growing hub for direct marketing and loyalty innovation.
Global Case Studies in DM & Loyalty Excellence
Presents real-world examples of DM organizations succeeding through loyalty, technology, and ethical practices.
LOYALTY, REVENUE & FUTURE INDUSTRIES
Loyalty as the Growth Engine of Direct Marketing
Explains how loyalty programs increase repeat engagement, distributor retention, and long-term revenue.
AI-Driven Loyalty Models & Predictive Rewards
Showcases how AI enables personalized incentives, predictive behavior modeling, and dynamic loyalty programs.
Technology Platforms Powering DM & Loyalty
Examines CRM, CDP, AI dashboards, and automation tools driving efficiency across customer and distributor ecosystems.
International Companies Entering & Scaling India
Outlines how global brands can leverage India’s DM networks, policy environment, and consumer scale for market entry.
Cross-Border Collaboration & Knowledge Exchange
Highlights partnerships between Indian and international firms to strengthen innovation, standards, and best practices.
New Trends Shaping the DM & Loyalty Industry
Explores social selling, community commerce, AI-assisted selling, subscription loyalty, and experiential rewards.
Monetizing Loyalty & Community Networks
Demonstrates how data, partnerships, and ecosystems convert loyalty into measurable business value.
Future-Ready DM & Loyalty Organizations
Shows how DM enables employment, women-led enterprises, and youth participation across urban and rural India.
DM & Loyalty Awards Launch
Launching India’s first DM & Loyalty Awards to recognize innovation, ethical practices, technology adoption, & impact across direct marketing & loyalty-led business models.
DM-CX-Loyalty Summit 2026
From Data to Devotion
The DM–CX–Loyalty Global Online Summit 2026 is the world’s first global online conference bringing together business leaders, government officials, customer experience professionals, marketers, technology innovators, investors, startups, and policymakers to explore the future of Direct Marketing (DM), Customer Experience (CX), Customer Loyalty, Artificial Intelligence (AI), Digital Transformation, and Citizen Experience.
Scheduled for September 19th–20th, 2026, the summit has evolved into a global online platform to enable wider participation and ensure accessibility for speakers and attendees worldwide. The event will feature keynote presentations, executive panel discussions, case studies, innovation showcases, networking sessions, and thought leadership conversations focused on creating meaningful customer and citizen experiences in an increasingly digital world.
Participants will gain insights into AI-driven personalization, loyalty strategies, customer data platforms, omnichannel engagement, digital governance, public-sector transformation, and emerging technologies shaping the future of business and government services. The summit will also highlight successful transformation initiatives from leading organizations and governments that are redefining how they engage with customers and citizens.
Designed as a truly borderless event, the summit offers a unique opportunity to connect with global experts, exchange best practices, discover innovative solutions, and build strategic partnerships across industries and geographies.
Theme 2026: From Data to Devotion – Building the Future of Customer and Citizen Engagement Through AI, Innovation, and Trust.
Event Management Team
Our event management team delivers strategic planning, seamless execution, and operational excellence, ensuring a professional, high-impact, and memorable experience for all speakers, delegates, sponsors, and stakeholders throughout the summit.
Dr. Tausif Malik
Satish Nair
Yousuf Khan
Dr.Srikanth Chittarvu
Eddna Samuel
Strategic partners
Education partners
WHY ATTEND
DM & Loyalty Summit India
Gain actionable insights from global leaders, discover emerging technologies, learn best practices in customer and citizen experience, build strategic partnerships, expand your professional network, and explore innovative solutions driving digital transformation, loyalty, engagement, and sustainable growth across industries worldwide.
Attend from Anywhere
Participate live from your home or office, eliminating travel expenses, visa requirements, accommodation costs, and scheduling challenges while accessing world-class content.
Explore AI & Innovation
Discover how artificial intelligence, automation, analytics, and digital technologies are transforming customer engagement, loyalty programs, and citizen service delivery worldwide.
Access Real-World Case Studies
Learn from successful transformation initiatives, customer experience programs, loyalty strategies, and digital innovation projects implemented across industries and governments.
Learn from Global Experts
Hear directly from international business leaders, government officials, CX professionals, AI innovators, and transformation specialists sharing practical insights and experiences.
Virtual Networking
Engage with executives, policymakers, entrepreneurs, investors, and technology leaders through interactive online networking sessions, discussions, and collaboration opportunities globally.
Build Global Partnerships
Identify new business opportunities, strategic alliances, investment prospects, and international collaborations while connecting with participants from multiple countries online.
WHY PARTNER FOR
Exhibition & Sponsorship
Strategic Visibility
Showcase your brand to India’s top CXOs, policymakers, and industry leaders. Gain premium exposure across panels, workshops, networking sessions, and the DM & Loyalty Awards, positioning your brand as an industry leader.
Thought leadership
Engage as a speaker, panelist, or demo partner. Share insights on AI, data-driven loyalty, and direct marketing strategies, reinforcing your expertise and thought leadership within a highly curated audience.
Business Networking
Connect with decision-makers, innovators, and influencers across industries. Forge partnerships, explore collaboration opportunities, and create lasting relationships that drive measurable business growth and customer engagement.
Exclusive Launch Platform
Leverage the summit’s mini expo, awards launch, and live demos to showcase products, solutions, or campaigns. Transform customer engagement strategies from data into devotion while generating high-quality leads.
Contact Us
- info@themadbuzz.com
- India Cell/WhatsApp: +917972802372
- USA Cell/WhatsApp: +17735369786